Emergency Water Damage Cleanup
When it comes to water damage, a typical situation involves the spreading out and flow of water through the path of least resistance, especially toward substructures, lower floors and your property’s foundation. Porous materials like wood, sheetrock or other building materials, will soak up the water as it flows. The result includes discoloration, swelling, broken adhesive bonds, flooring separation, warping and the overall breakdown of your building’s structure. The more time that passes before calling in a professional to begin the restoration process, the greater the damage will be. Even if the water evaporates unassisted, it will not be properly dried and therefore can cause damage to ceilings, walls and contents as well as encourage mold growth.
ServiceMaster Clean is a highly reputable, licensed, insured and endorsed water damage service provider. In addition to our years of experience with water damage, our qualified technicians have completed advanced training in water damage mitigation, dehumidification systems, mold remediation and corrosion control. They also seek continuing education to learn about the leading industry techniques and equipment to better serve you.
The information is general in nature and may not apply to your specific situation. However, we hope it will help answer any questions you may have and help you understand the process and procedures in restoring your property after a water damage.
Our Drying Process
We always aim to restore your property as quickly and efficiently as possible. The drying and restoration for water damage may require up to 3 phases before the job is complete.
PHASE 1: Emergency Service
Upon arrival, we will ask you to sign a Statement of Authorization before we begin working. A ServiceMaster Restore trained technician will start with determining if your carpet is salvageable and if the carpet can be dried in place. If so, we will start the process of extracting as much water as possible. High-velocity air movers and dehumidifiers will dry the carpet and sub-floor. To ensure proper drying, this equipment will be left on for a designated amount of time as determined by your technician. The carpet may need to be treated to inhibit microbial growth. If the pad cannot be dried in place, we will detach the carpet from the tack strip and remove the wet padding to expedite the drying process. A pad sample will be taken back to our office to be matched and ordered for the reinstallation. If your carpet is deemed unsalvageable, the technician may advise removing both the pad and carpet.
Job Site Inspections
We will request access to your property during business hours throughout the drying process in order to properly monitor the temperature, humidity and our equipment. Please work with our office on your preferred method for re-entry to your property so we can properly monitor the drying process.
PHASE 2: Reinstallation/Cleaning
If the carpet can be successfully restored, we may need to install a new pad and reinstall the carpet after the drying is complete. Reinstallation includes restretching, reattaching the tack strip, seam repair and threshold repair and /or replacement. After the reinstallation, the carpet is properly cleaned and deodorized. During this phase, any upholstery or other damaged furnishings will also be cleaned. If there is equipment still present, the technician will remove it.
PHASE 3: Structural Repairs
If applicable, structural damage will then be assessed and the repair phase can begin. At this time, drywall, ceilings and floors will be repaired. If the carpet is deemed unsalvageable, new carpet and pad will be then installed. Structural repairs may occur before reinstallation and cleaning.